Paypal Claims - How long should I wait?

[Twangasaurus]

Ugh, so...
I bought a little Fender Mustang Mini so I could screw around on my back porch in the afternoon when I get home from work/uni and after 5 weeks I have nothin'. So I contact the store via email and after no reply I give them a ring and get the answering machine so I leave a message. After waiting another couple of day I file a dispute with paypal and the wankers still haven't even bothered to reply to me. I'm starting to lose my patience and just want my money back and so my question is thus: should I wait until the end of the week or just go ahead and file a claim? I've never had to do this before and I don't know the etiquette.

[backwardsvoyager]

Ugh, so...
I bought a little Fender Mustang Mini so I could screw around on my back porch in the afternoon when I get home from work/uni and after 5 weeks I have nothin'. So I contact the store via email and after no reply I give them a ring and get the answering machine so I leave a message. After waiting another couple of day I file a dispute with paypal and the wankers still haven't even bothered to reply to me. I'm starting to lose my patience and just want my money back and so my question is thus: should I wait until the end of the week or just go ahead and file a claim? I've never had to do this before and I don't know the etiquette.

Go ahead and do it, I had the same situation with an overseas record store that didn't bother to communicate at all when my order got lost.
If there's evidence of you attempting to reach them and they won't reply you're pretty much guaranteed to get your money back within a week or so.

[tuffteef]

go for it man
if they dont reply paypal just yanks it from there account whether they like it or not

[Twangasaurus]

Cool, thanks guys.

[devideva]

push the button

[ryan summit]

i fucked somethin up yesterday
ended up on he phone with paypal
they stopped the payment
reversed it back to my account
in under a minute
and they answered on the third ring
i could not believe how quickly they solved my prob
the thing is i had to wait forever last time
what the fuck were they doing
anyway call them
the number is in the resoloution help center
you know what fuck it
heres the number
402 935 7733
it was a frightnengly pleasent experience

[benjuro]

Yeah, I had a similar experience actually getting someone on the phone at Paypal who was super helpful when the PRS I paid for never showed up...there is a window after which you lose the ability to file a claim if I remember right, so don't wait. I would say 5 weeks and not even a REPLY...don't wait.