Olin wrote:Antennafarm, I agree with you entirely. EGC have hands down the worst customer service I've ever experienced, and as nice as Kevin seems, his communication is abysmal. What I've seen a lot, and experienced first hand, is amazing communication when placing a deposit, almost immediate responses to "can I have this?" type questions, then once the deposit is taken they flatout refuse to answer anything. I've seen him say he just doesn't get the emails and doesn't mind answering all the questions, but it feels a bit off. I haven't ever had an email go missing, especially when it's a reply to an already existing thread, that's just bizarre. If you remember the hassle I had getting a neck out of them, they ended up sending the wrong neck, made to the wrong specifications at the end, and I've failed to get a response out of him/his wife in regards to compensation. I really don't like that they get a free pass to do shit like this and have it so routine and part of the standard customer experience. Buzz may have waited four years, but I don't think he failed to get a response to an update query in that time...
yeah, it's that sort of situation that really makes me hesitate on purchasing one. I was going to get one as a graduation present to myself.... but it's one of those "order when I start grad school and MAYBE it'll be done when I actually graduate." I could always buy used but What I Want is pretty specific (white standard) that doesn't pop up too often (even though it's not really Out There).
I don't think they'll miss my business because they're clearly overloaded as it is. Ah well.
