Re: Ordering from Pladask Elektrisk? Insured or not?
Posted: Thu Aug 15, 2019 1:45 pm
The eBay came issue down to bureaucratic-style idiocy. The international program was supposed to ease aggravation, but it just made things more complicated in this case.
Here's the way it worked. I shipped from TN-KY, where their international warehouse/distributor was. They, in turn, do the customs forms and get you a cheaper shipping rate, than you'd be able to get on your own. ---The kicker is you're only taken care of once it leaves the country. If the package had been lost between Kentucky and New York, I would've lost out on my money & the item.
Anyway, it made it to Germany, where it was lost by the shipping contractor. The buyer opened a claim in his home country, which has different guidelines. They insta-rejected his claim, because I had fulfilled my obligation to ship the item. Then I opened a claim in the US (on his behalf) and we had two parallel claims now (being evaluated and processed by different teams & different rules). So in the US, eBay/PayPal put a goddam fucking freeze on my account and took like $400 out of my bank account and froze it as part of an unaccessible PayPal balance (it may have even suspended my PayPal account). ---Even though they had proof of shipment and tracking receipts---fucking idiots.
Anyway, he appealed and I appealed, he got his money back and I got my money back. To my knowledge, the item was never recovered and was either stolen or lost in the belly of a Frankfurt warehouse, only to be unsealed decades from now.
---The biggest problem with international shipping is that not all postal services have agreements. You might think you're insuring your item, but your insurance might only protect you while it's still on domestic soil. On top of that, PayPal requests that you register the package (which is an extra $14 or so). So you could insure something and ship it abroad, then the buyer could request a refund and PayPal could stick you with a bill, even though you paid for insurance and have a shipping receipt---they might still demand that it was registered----otherwise you would have to refund the money immediately and wait up to 90 days for a postal carrier in EU/Asia to transfer an insurance check to USPS.
Here's the way it worked. I shipped from TN-KY, where their international warehouse/distributor was. They, in turn, do the customs forms and get you a cheaper shipping rate, than you'd be able to get on your own. ---The kicker is you're only taken care of once it leaves the country. If the package had been lost between Kentucky and New York, I would've lost out on my money & the item.
Anyway, it made it to Germany, where it was lost by the shipping contractor. The buyer opened a claim in his home country, which has different guidelines. They insta-rejected his claim, because I had fulfilled my obligation to ship the item. Then I opened a claim in the US (on his behalf) and we had two parallel claims now (being evaluated and processed by different teams & different rules). So in the US, eBay/PayPal put a goddam fucking freeze on my account and took like $400 out of my bank account and froze it as part of an unaccessible PayPal balance (it may have even suspended my PayPal account). ---Even though they had proof of shipment and tracking receipts---fucking idiots.
Anyway, he appealed and I appealed, he got his money back and I got my money back. To my knowledge, the item was never recovered and was either stolen or lost in the belly of a Frankfurt warehouse, only to be unsealed decades from now.
---The biggest problem with international shipping is that not all postal services have agreements. You might think you're insuring your item, but your insurance might only protect you while it's still on domestic soil. On top of that, PayPal requests that you register the package (which is an extra $14 or so). So you could insure something and ship it abroad, then the buyer could request a refund and PayPal could stick you with a bill, even though you paid for insurance and have a shipping receipt---they might still demand that it was registered----otherwise you would have to refund the money immediately and wait up to 90 days for a postal carrier in EU/Asia to transfer an insurance check to USPS.
