It’s a real nightmare to import a guitar that contain rosewood. It’s been 6 months that I’m waiting to get the CITES certificate so the seller can ship my new guitar (from the US to Canada). Those guys at the U.S. Fish and Wildlife Service never reply any of my inquiry properly. I only receive automatic message like this one:
“Thank you for your inquiry. Your application is currently under review. Please be aware that we have a significant number of applications pending, and we process applications in the order they are received in the office. The staff member working on your application has been notified of your inquiry. If there is a need for additional information or clarification on information provided in your application, the staff member will contact you directly.“
Or sometimes they get mad because I keep on asking and they reply messages such as:
“In response to your numerous emails to our office, as we have stated previously, your application is currently under review. Please be aware that we have a significant number of applications pending, and we process applications in the order they are received in the office. The staff member working on your application has been notified of your inquiry. Note that our office works directly with the applicant, who is sending the guitar from the U.S. to you in Canada. If there is a need for additional information or clarification on information provided in your application, the staff member will contact the applicant directly; please contact the company who is sending the guitar to you.
We thank you for your continued patience.”
Anybody here has to deal with them? What is your story?
Nobody will want to sell guitars that contain rosewood outside of their country now... those guys at the U.S. Fish and Wildlife Service are not very professional. The wait is a real deal breaker.